Customer Reviews for Go Ahead Tours The Best of England, Scotland & Ireland

My name is Kelly and I manage our Evaluation & Quality Control Department at Go Ahead Tours. I’m sorry to learn that your experience traveling with Go Ahead Tours did not meet your expectations. I can assure you that we take feedback about our tours very seriously and are consistently working with both our customers and Tour Directors to make improvements in order to provide the best possible experience to our customers.

At Go Ahead Tours we operate under group contracts with most major airlines in order to keep costs down for our customers. However, these contracts can come with certain restrictions such as specific seat assignment. Seat assignment procedures vary greatly between airlines and while we do assign seats for all of our customers, it is the airlines discretion when it comes to specific seat assignments. We recommend that our customers contact the airline they are traveling with thirty days prior to departure in order to make specific seating requests. With regards to the airline fuel surcharge, we make every effort to maintain low prices for our customers, which is why we reserve airline space in advance and for that reason we indicate in our booking conditions that the cost of fuel surcharge fees may vary before your tour departs. The decision to pass these costs along to our customers is a very difficult one to make, however can become necessary with the increase in airline fuel costs.

On the day of arrival to tour we appreciate that our customers are tired and looking forward to relaxing before beginning their tour. We do our best to work with the hotels so that rooms are ready upon arrival, however it is not always possible. Standard check-in time in Europe is 3pm. If rooms are not immediately available the hotel will happily store your luggage if you wise to spend the time exploring the area around your hotel. The tube station is located a short walk from the Kensington Hotel in London, making it easy to reach various points of interest throughout the city. The amenities and use of air conditioning in European hotels varies greatly from the standard American hotel, which I can understand is an adjustment.

We rate the pace of the tour in our brochure to reflect the amount of places and time spent traveling between them and I do apologize if the correct expectations were not set as far as the distances you would be covering while traveling through England, Scotland, and Ireland. It is great to hear how much you enjoyed your Tour Director as we pride ourselves on having the most experienced and helpful guides in the travel industry! Again we thank you for your feedback and hope that in the end you enjoyed your time on tour and that we will have pleasure of welcoming you on another Go Ahead Tour in the future.